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Customer Service

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Need some help? If our FAQs page hasn't already answered your question, send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please include your order number or product details.

We've recently moved to a new e-commerce solution. For orders placed prior to June 7th 2022 please contact our Customer Support Team at


  • Japan Customer Service

    +81 50 1807 0036

    Available 9am - 6pm JST MON-FRI(except public holidays)

  • International Customer Service

    Available 9am - 6pm GMT MON-FRI(except public holidays)